Shipping Policy

Delivering and receiving your order

The freight companies we use to ship and deliver your orders are some of the industry’s largest and most respected carriers. These companies have specific terms and conditions you need to be aware of. These are some of the terms and regulations:

You can have your orders delivered at your home, business, or some designated freight terminal in your local area.

We reserve the right to adjust the shipping cost estimated to whatever the actual charges by the carrier are.

AFTER you make your purchase, we will notify a terminal location nearest to you if you choose this option.

Freight rates are slightly lower if your order is delivered at your business or freight terminal than direct deliveries to your home.

As all deliveries are” curbside,” You must have someone at the delivery location to help unload the order.

If you need assistance in unloading, please call our office in advance; we will explain the extra fee for unloading.

We will send you an email with the terminal phone number and a tracking number for the shipment.

Usually, freight carriers contact you before delivery, but in any case, you don’t receive any call before our email. We suggest you contact them to confirm the time and date of your delivery.

Freight Carriers will usually give you a date and a time window of 2 to 6 hours to deliver your product.

The person who receives the delivery must inspect it and sign the order according to the Delivery Checklist we send you.

You Must Inspect your order when delivered according to the detailed inspection Checklist we provide you to follow.

If someone else is receiving your order in your absence, please make sure that the person signing the order can do that.

You can not sign paperwork and let the driver leave before inspecting your complete order thoroughly; if any material is damaged, it must be noted in the paperwork and retained for us to issue replacement material to you and reimbursed for us by the trucking company if the damage is done by trucking company.

For manufacturing defects, if there is any damaged material, a replacement will be shipped to you as long as it is noted in the paperwork.

Be sure that any material you request to be replaced cannot be used and retained until we file a claim for the replacement cost.

The customer has no later than five business days upon receipt of the merchandise to notify customer service with the following info:

  • Order number
  • Type of issue (breakage, defect, short, wrong product)
  • Item with the issue
  • Quantity at issue
  • Pictures clearly show the issue
  • Confirmation that the product has not been cut or installed.
  • Delivery may be contactless and dropped off at your residence or establishment.

General information

ARMAND FLOORING sells all flooring products and tiles by the carton, which are shipped via LTL Freight Companies. Flooring can not be sent via UPS.

For this reason, a minimum $500 purchase is required to qualify for shipping nationwide.

For further information and inquiries, please call our customer service hotline.

Instructions

  • Customer must have a signed POD and photos noting all damages to receive a replacement or refund for damaged items.
  • You must inspect all boxes for damage before signing any paperwork.
  • We will not send any replacements unless the freight company approves the claims for credit.

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